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FAQs

General

Are your products authentic?

Every item that you see on Oribags.com is authentic. We only source, import and purchase products directly from the brand owner, authorized distributor or from other authorized resellers.

 

Are all the items listed on your website in stock ?

Most of the items that you see on our website are in stock but stock quantities may differ from one item to the other. Sometimes due to unforeseen circumstances, a customer may end up purchasing an item that has just gone out of stock. If this happens, we will contact our customers to advice on a replacement or refund.

If you would like to double check on the availability of a particular item, you can contact us at +603-3362 3211, Whatsapp/SMS us at +6019 8888 489, email us at sales@oribags.com or even PM us via Oribags Facebook page.

 

The item that I had my eye on is no longer available. Will it be restocked?

Restocking of sold out items may vary from brand to brand or item to item. It depends greatly on the availability of stock from the brand owners/distributors or if the item is seasonal or a limited edition. Restocking an item could take anywhere from a couple of days to a couple of months especially if the order is imported internationally.

If you would like to enquire about the restock status of that item you like, you can contact us at +603-3362 3211, Whatsapp/SMS us at +6019 8888 489, email us at sales@oribags.com or even PM us via Oribags Facebook page.

 

Is there a physical store where I can view the items before I purchase?

Yes, we do have a retail showroom where you can visit and view the bags before purchasing. Details here.

 

Do I need to register an account before I can purchase? 

It’s not necessary. You can make a purchase by checking out as GUEST which doesn't require you to register.

 

I prefer to purchase directly via Whatsapp or Facebook messenger. Can this be done?

Sure, why not! All you need to do is to contact us via Whatsapp/SMS us at+6019 8888 489 or PM us via Oribags Facebook page with your order and our friendly sales personnel will be in touch.

 

Payment

What are the payment options available at Oribags.com?

To make life easier and more convenient for you, we have a wide range of payment methods available. View details here.

 

Can I cancel my order once payment is made? 

Unfortunately, all orders made are final cannot be cancelled.

 

Shipping

How long will it take for my order to arrive? 

For orders within Malaysia, the normal time frame is 1-3 working days and for international orders, it will take around 3-8 working days depending on which country. 

 

How can I check the status of my order?

A tracking number will be sent to you via email once our packing specialist has prepared your order. You will then be able to track your order via the respective courier company’s website.

 

Can I purchase from Oribags Official Shop in marketplaces such as Lazada & 11street but pick up my order directly from your retail shop because I need the item urgently? 

Unfortunately, this arrangement cannot be done as all online marketplaces impose strict regulations to ensure that all orders are shipped out in accordance to their operating procedures. If you need to make any urgent purchases, we recommend that you purchase your item directly from our retail showroom to avoid any delays. You can find the location of our retail showroom here.

 

If I am purchasing from an international location, will I have to pay taxes when my item arrives?

This depends very much on your country’s customs department. However, in the event that a tax is incurred for the item purchased, it is the customer's responsibility to pay for it.

 

Can I change my shipping address once my order has been confirmed

Unfortunately, you will not be able to change your shipping address once your order is confirmed. Kindly ensure that you provide the correct address.

 

I am hardly home during the day and I do not want to use my office as a delivery address. What other options do I have?

No worries, we have a solution for you. Just select PostCo upon checkout to self-collect your parcel from any PostCo location of your choice. It could be at a café or a pharmacy near your home so there’s no rush and you won’t have to miss a parcel anymore.

Check out PostCo for more info on their services.

 

Warranty

Are warranties available for all items?

Product warranties will vary from brand to brand. These warranties are also provided by the brand owners or the local authorized distributors and not by Oribags.com. For more info on warranties, details here.

 

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