FAQs

 

 Are your products authentic?

Every item that you see on Oribags.com is authentic. We only source, import and purchase products directly from the brand owner, authorized distributor or from other authorized resellers.

 

Are all the items listed on your website in stock ?

Most of the items that you see on our website are in stock but stock quantities may differ from one item to the other. Sometimes due to unforeseen circumstances, a customer may end up purchasing an item that has just gone out of stock. If this happens, we will contact our customers to advice on a replacement or refund.

If you would like to double check on the availability of a particular item, you can Whatsapp us at +6019 8888 489, email us at sales@oribags.com or even PM us via Oribags Facebook page.

 

The item that I had my eye on is no longer available. Will it be restocked?

Restocking of sold out items may vary from brand to brand or item to item. It depends greatly on the availability of stock from the brand owners/distributors or if the item is seasonal or a limited edition. Restocking an item could take anywhere from a couple of days to a couple of months especially if the order is imported internationally.

If you would like to enquire about the restock status of that item you like, you can Whatsapp us at +6019 8888 489, email us at sales@oribags.com or even PM us via Oribags Facebook page.

 

Is there a physical store where I can view the items before I purchase?

Yes, we do have a retail store where you can visit and experience the products before purchasing. Details here.

 

Is everything on your website available at your store? 

No, unfortunately it is not. Our store is limited in space therefore not everything you see on our website is available in store. To check if the item you want is available at the store, please contact our retail hotline at 017 250 8899. Otherwise for all matters regarding online orders, please contact: 019 8888 489

 

Do I need to register an account before I can purchase? 

Yes it would be best if you created an account so that we are able to provide you with the best service. 

 

I prefer to purchase directly via Whatsapp/Social Media. Can this be done?

Sure, why not! All you need to do is to contact us via Whatsapp at +6019 8888 489 or PM us via Oribags Social Media platforms with your order and our friendly sales personnel will be in touch.

 

What are the payment options available at Oribags.com?

To make life easier and more convenient for you, we have a wide range of payment methods available. View details here.

 

Can I cancel my order once payment is made? 

We highly encourage you to be certain of your order before checking out. Unfortunately, all orders made are final cannot be cancelled. Please contact our Online Operations team at+6019 8888 489 if you need to make any last minute changes. 

 

 

How long will it take for my order to arrive? 

For orders within Malaysia, the normal time frame is 1-3 working days and for international orders, it will take around 3-8 working days depending on which country. Do allow room for any unexpected delays that may occur e.g delays from courier company. 

NOTE: If you need your item urgently, we high recommend that you visit our store to purchase the item directly. 

 

How can I check the status of my order?

A tracking number will be sent to you via email once our packing specialist has prepared your order. You will then be able to track your order via the respective courier company’s website.

 

Can I purchase from Oribags Official Shop in marketplaces such as Lazada & Shopee but pick up my order directly from your retail shop because I need the item urgently? 

Unfortunately, this arrangement cannot be done as all online marketplaces impose strict regulations to ensure that all orders are shipped out in accordance to their operating procedures. If you need to make any urgent purchases, we recommend that you purchase your item directly from our retail showroom to avoid any delays. You can find the location of our retail showroom here.

 

If I am purchasing from an international location, will I have to pay taxes when my item arrives?

This depends very much on your country’s customs department. However, in the event that a tax is incurred for the item purchased, it is the customer's responsibility to pay for it.

 

Can I change my shipping address once my order has been confirmed

Unfortunately, you will not be able to change your shipping address once your order is confirmed. Kindly ensure that you provide the correct address. If you made a mistake to your shipping address, kindly Whatsapp us at +6019 8888 489

  

 

Are warranties available for all items?

Product warranties will vary from brand to brand. These warranties are also provided by the brand owners or the local authorized distributors and not by Oribags.com. For more info on warranties, kindly email us at warranty.oribags@gmail.com.